Designation: Remote Support Engineer – Cloud and End User
Spektra Systems is seeking an experienced Systems Engineer who possesses a passion for people and for emerging technologies. You likely have a home lab where you play with new tech and have a passion to solve problems.
“If you’re a good remote support and end user support engineer, We’ll help you become an expert on Microsoft Cloud”
• Provide Technical Support to US Customers for Office365, User management, and End User Support.
- Provide End user support for Windows 10, Office, One Drive, Office 365 and related technologies.
• Perform and maintain user provisioning and de-provisioning tasks.
• Learn the latest Microsoft Cloud technologies and provide solutions with using latest technologies.
• Learn Ticket management tools, internal/external communication and processes to deliver top quality service.
• Analyze, identify, and remediate issues within client infrastructures.
• Windows Server Management and Monitoring
• Preserve and grow your knowledge of help desk procedures, products, and services by pursuing continuing education both inside and outside of work to maintain professional expertise.
• At least 1 year of experience working in a remote support environment.
• Experience with ticketing and time tracking procedures.
• Excellent written and verbal communication skills.
• Relentless client-focus, and ability to consistently deliver high-quality customer service.
• Adherence to workflow best practices: attention to detail, thoroughness, and follow-through.
• Ability to accurately schedule and effectively balance multiple short and long-term project work for timely completion.
• Ability to work autonomously and with other members of the technical and operations teams.
- Must be willing to work on full night shift schedule
Technologies you’ll be working with:
• Windows 10 Client Operating Systems
- Office 365 Applications and Services, One Drive, Sharepoint, Microsoft Teams etc
• Windows Server Management, Update Mangement.
• Microsoft Azure Infrastructure
• Azure Active Directory
• Virtualization and Cloud Server Monitoring and Management
Please send out profiles to email@example.com.